1. Scope
This policy explains how BeAccessible handles delivery, cancellations, and refund requests for consulting services, training, and digital products. Where a quotation, proposal, order confirmation, or service agreement includes specific terms, those terms apply together with this policy. Your statutory consumer rights remain unaffected.
2. Delivery
Delivery method and timing depend on what you purchase. Consulting and professional services are delivered according to the agreed scope and schedule. Training may be delivered live, online, on-site, or through an agreed learning platform. Digital products or downloadable materials are delivered electronically using the access method described at checkout, in the order confirmation, or in the relevant engagement documents.
If an agreed delivery date is affected by information, access, approvals, or materials that we need from you, we will communicate the resulting schedule change as soon as reasonably possible.
3. Cancellations
If you need to cancel a service, training booking, or order, contact us as soon as possible at hello@beaccessible.co.za. Cancellation eligibility and any amount due will depend on the work already completed, costs already incurred, access already supplied, and any specific cancellation terms accepted at the time of purchase or engagement.
4. Refund Requests
Refund requests are assessed fairly and in accordance with applicable South African law. Where a refund is approved, the amount may take into account work already performed, deliverables already supplied, non-recoverable third-party costs, or digital access already provided, where the law permits this.
To request a refund, email hello@beaccessible.co.za with your name, organisation if applicable, order or invoice reference, the item purchased, and the reason for the request. We will acknowledge the request and advise you of the outcome or any information needed to complete the review.
5. Digital Products and Access
If a digital product, download, or access link is defective, inaccessible, or not delivered as described, contact us so that we can first restore access, correct the defect, or provide an accessible alternative where reasonably possible. If the problem cannot be remedied, any applicable refund or other remedy will be considered in line with the purchase terms and applicable law.
6. Custom and Professional Work
Custom consulting, audits, reports, development work, remediation work, and other professional services are performed against an agreed scope. If you cancel after work has started, completed work and committed costs may remain payable. If BeAccessible cannot complete an agreed service for reasons within our control, we will discuss an appropriate remedy, which may include rescheduling, replacement delivery, a credit, or a refund for the undelivered portion, as applicable.
7. Approved Refunds
Approved refunds will be processed using an appropriate available payment method. Processing times can vary depending on the payment provider or financial institution. We will provide confirmation once the refund has been initiated from our side.
8. Contact
For delivery questions, cancellations, or refund requests, contact hello@beaccessible.co.za.